Uber in news for wrong reasons one more time
- Comments::DISQUS_COMMENTS
Mumbai:App-based taxi service provider Uber is in the news again, and for the wrong reason. This time, one of its drivers threatened the passengers and even left them stranded in the middle of the road in Andheri. Earlier, it had courted controversy twice for incidents related to conduct of its drivers with women passengers in Delhi.
The passenger has posted her experience on Facebook, which asks Uber to teach its staff/drivers how to speak to a customer and not leave him/her stranded.
"At Juhu circle, few of my friends got off at the signal, when the traffic signal was red. After which our driver turned to us and said- 'yeh Mumbai Darshan nahi hai' (This isn't Mumbai Tour) (sic)," read the post put up on Thursday by Tania Sikand, an Uber user.
The driver of the Toyota Innova also allegedly shouted at Sikand, "Tum log ke liye kaali peeli hi achchi hai, uber ki aukat nahi hai (Black-and-yellow cabs are good for you, you are not fit for Uber)."
The worst, Sikand said, was when she felt insecure after the driver threatened her and tried to remove something from the glove compartment. "To which we became a lil cautious and got out of the car. He (driver) actually stepped out and of course continued shouting on the road at his so called 'customers' (sic)," mentions the post. Thereafter, he allegedly drove away, leaving them there.
"I thought Uber was all about security, convenience and customer service. Unfortunately, I found all the three words missing yesterday and don't think I would ride or recommend Uber to anybody. This all took place despite me having a guy along. Wonder how he would have behaved if I was travelling alone!" she said.
Uber responded to her post, saying it has begun investigation into the incident. "We've begun investigations and it would expedite the process if the account holder, who booked the ride, could send us a quick note at [email protected] titled 'high priority', so that we can pull up the trip data. This kind of experience is absolutely not the type that we strive to deliver to Uber users - rest assured, action will be taken on priority (sic)," read Uber's response to Sikand.
The passenger has posted her experience on Facebook, which asks Uber to teach its staff/drivers how to speak to a customer and not leave him/her stranded.
"At Juhu circle, few of my friends got off at the signal, when the traffic signal was red. After which our driver turned to us and said- 'yeh Mumbai Darshan nahi hai' (This isn't Mumbai Tour) (sic)," read the post put up on Thursday by Tania Sikand, an Uber user.
The driver of the Toyota Innova also allegedly shouted at Sikand, "Tum log ke liye kaali peeli hi achchi hai, uber ki aukat nahi hai (Black-and-yellow cabs are good for you, you are not fit for Uber)."
The worst, Sikand said, was when she felt insecure after the driver threatened her and tried to remove something from the glove compartment. "To which we became a lil cautious and got out of the car. He (driver) actually stepped out and of course continued shouting on the road at his so called 'customers' (sic)," mentions the post. Thereafter, he allegedly drove away, leaving them there.
"I thought Uber was all about security, convenience and customer service. Unfortunately, I found all the three words missing yesterday and don't think I would ride or recommend Uber to anybody. This all took place despite me having a guy along. Wonder how he would have behaved if I was travelling alone!" she said.
Uber responded to her post, saying it has begun investigation into the incident. "We've begun investigations and it would expedite the process if the account holder, who booked the ride, could send us a quick note at [email protected] titled 'high priority', so that we can pull up the trip data. This kind of experience is absolutely not the type that we strive to deliver to Uber users - rest assured, action will be taken on priority (sic)," read Uber's response to Sikand.
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